Booked an online event here for 3pm, prepaid and g...

Booked an online event here for 3pm, prepaid and got a confirmation. When we got there we were told the reservation time didnt matter and we would still have to wait for a lane. We waited approx 20mins then got a lane. Service at the lane was fine until our servers got switched then the water we asked for never came. An okay spot but we wouldnt return.