Kari W

Review of Villa d'Este

An amazing location with fantastic food, unfortuna...

An amazing location with fantastic food, unfortunately the concierges underhandedness brings this 5 star hotel down to a 3. They use any excuse cheat guests out of an extra 100 here and there. When booking a 5h boat tour they clamed that any additional stops would cost more when in actuality the boat was at our disposal for 5h with any stops we requested. This I would let slide as perhaps it was a misunderstanding but then when booking our transportation to the airport the car company was very clear about the price payed to the company, yet the concierges added an extra 20. As such, how can I justify tipping them? This is the first time I have ever had such a bad experience with a five star hotel concierges, it s unfortunate they allow this to take place. Although our stay here was lovely be very careful when dealing with these people.