The VA is terrible and this location is one of man...

The VA is terrible and this location is one of many that don t care how veterans are treated. Tried to reach a nurse to schedule my surgery and it took 3 weeks for me to finally get the surgery scheduled. I would call and leave a secure message and wouldn t get a call back until 7 or 8 days later. Each time I spoke with Tracie Citron in the Neurology department, she had a different lie about why she was unable to contact me in a timely manner. I called the patient advocate and they did the bare minimum, so they weren t much help. I contacted the directors office and left 4 messages for someone to call me back. I wanted to give the director feedback how this employee was not doing her job in a timely manner. I wanted to convey to the director the problems I was having so the veterans after me might not have to face what I went through to schedule my surgery. I was given the contact info of one person and one person only that you can contact to schedule your surgery. I would call and secure message and receive a call back 7-8 days later each time. If she is doing it to me, then I bet other veterans are facing the same issue. Back to the director, I tried to contact 4 times via voicemails and no return calls. I called back a 5th time and spoke with a young lady that took down my info and promised me someone would call me back. Well, it s a week later and NO ONE has called me back. I called again today (6th attempt) and spoke to a very rude man and was told I didn t follow the proper channels so I couldn t speak with the director. I explained over and over to the man that I did contact the patient advocate and nothing was changed so that s why I wanted to speak with the director. Apparently, they aren t interested in hearing about how their veterans are treated. Filling a VA inspector general complaint. This type of treatment goes against the VA s promise and mission statement of how they intend to treat veterans.