Kevin Joslin

Review of Lake Norman Chrysler Jeep Dodg...

I have had a terrible experience with Lake Norman!...

I have had a terrible experience with Lake Norman! When I walked into this place I had no idea what I was in for. I spent my day off work thinking I could walk in to the dealership and buy the truck that they had online for a competitive price but that price was a lie. I was planning on paying that price for the truck if everything was fine when I test drove the vehicle. After the test drive they took me into their office and I sat there for 5 hours for them to tell me what they could have said in 15 minutes. They also have $1000 hidden dealer fees (which means they are literally charging you again for doing their job) that they don t tell you till you go to the finance department. If you are so bold to make it into that department you ve managed to endure hours of waiting. To top off this experience as soon as I drove off the lot the LED taillight, that you have to literally buy a new light housing to fix, was burnt out. I went up to lake Norman to set an appointment to get it fixed. I asked if I could get it transferred to their sister store in Gastonia and they said that it would be fine. I spent another day off work, sitting in a dealership for 2 hours to get my light fixed all for them to tell me that they aren t paying for it and they need $400 for a stupid light. I respectfully declined the service because of the ridiculous price. They are trying to get as much money as possible from you and they use tactics like wasting your time to wear you down so you pay the money just to make the pain go away.