David Miniutti

Review of Tropitone furniture company

I bought one of their new fire pit tables back in ...

I bought one of their new fire pit tables back in October, 2012. This table is overpriced for what you get. I stepped up because I was sold on how great the company is and that their products are top notch. Unfortunately, my experience with their product and company has been awful. I was told before I purchased the table that it came with the natural gas hookup. I was then told it wasn't available but would be in the following week, then the following month, then another month and then another! Finally got hooked up 4 months later, but the igniter doesn't work (and it never has!). Running this fire pit on propane tanks is cost prohibitive. If you use propane, DO NOT BUY THE TROPITONE FIRE PIT TABLE. I went through a 20 gallon tank every time I used it and it didn't last nearly as long as you'd think. The brilliant flame quickly gets smaller and smaller as it runs until it just drains the tank. I have numerous complaints throughout the process, but the worst are the broken promises and the faulty product which is very pricey. When a customer steps up to pay the high price, the product and company behind it should be held to a higher standard.

I emailed the company, their local representative and even sent them a Facebook message and got no reply for a couple of days, but when they finally replied they offered to fix it (again), but when asked for a discount off of the purchase they said they would give nothing. This company talks out of both sides of their mouth. They say how great they are and how much they value customer satisfaction yet will not do what it takes to satisfy their customers. Nevermind the fire pit table, I wouldn t buy anything from this group.

Dave Miniutti
Roswell, GA