I actually give this company 0 stars. Horrible ser...

I actually give this company 0 stars. Horrible service. Extremely incompetent. I tried to get a water meter installed but wasn't informed that there is actually no water line on my street, that the meter would have to go on the main road, 5 blocks away from my property. The installer informed me of this when he was there ready to install it. How convenient. So I requested a refund about 3-4 weeks ago and since no one gives you the correct information, the process hasn't even begun. I was told that it would be processed giving them the information they needed over the phone and they confirmed this and we said our goodbyes. I called today to check the status and nothing had been recorded on their end. Apparently I have to take the receipt to them in person first. I wish someone could have just given me this simple information weeks ago to avoid such a delay with my hefty refund of $1500. Not advising me that the main water line was not on my road and not informing me about how to correctly obtain a refund. Incompetence on so many levels.