Julianne Guito

Review of THE GROSVENOR HOTEL VICTORIA L...

Typical touristy hotel. Gorgeous, historic buildin...

Typical touristy hotel. Gorgeous, historic building that's unfortunately tainted by outdated and unhygienic rooms + facilities. We had to call room service multiple times for clean pillows (ours had blood or dirt stains) and there were hair throughout our linens. Our CC was charged 250% of the cost of our stay (luckily our CC company preemptively declined it) but when confronting the front desk, they had no explanation as to why nor gave any apology. Our sink would not drain for the duration of our stay and we had to brush our teeth in the shower. There was only instant coffee provided, not even a basic machine. The exception was the friendly staff at the luggage check and front door - they were extremely kind. I would recommend visiting the hotel for a few hours during the day for a quick visit and afternoon tea, but not an overnight or extended stay.