Brandon Smith

Review of Lake George Steamboat Co

I have taken cruises aboard the Lake George Steamb...

I have taken cruises aboard the Lake George Steamboat Company in the past and this visit was a siginifgant decline in customer service and overall standards compared to previous trips. When obtaining our tickets (previously purchased online) the to ticketing agent did not know when we could board the ship. Upon boarding it seemed as though there was confusion amongst the staff, and leakage from a recent storm had not been cleaned up. We also then found out that dinner was a buffet, and not served as had been advertised online (total tickets for two adults = $110). The food was alright, but not great. Our server could have been more attentive, bit paid more attention to tables that were purchasing alcoholic beverages. The music is off-key lounge music, and migraine inducing. I would love to take another Lake George cruise, but either a different cruise with this company, or a different one altogether.