I highly suggest to stay away from Vollrath Compan...

I highly suggest to stay away from Vollrath Company products if you believe you might need to use your Full 25-Year Warranty at some period. I take great care of my pots/pans, had them for about 20-years and they look great. For the most part, I'm happy with quality, but Customer Service and exchanging them is a whole other issue. I've just gotten frustrated over the years of my eggs straying off to side when I want them to stay where I crack them. I was trying to confirm with company that my cookware is defective. SOME pan bottoms don t fit completely flat on flat range but other pans fit perfectly flat. And the problem with the beautiful flat skillet is that it will either under-cook or over-cook foods. Then she told me that their pans aren t made for flat surface, and that maybe I used it on HIGH heat, and they are meant for medium heat or lower. These are Commercial Grade pans, so Medium heat only, Really? I cook, and when cooking, you cook different items at different heat temps. I read the little guide out loud to her and it did say to avoid over heating , but this is not the same as DON T COOK ABOVE MEDIUM HEAT ! She told me that it was in their guide, and that I had just read it to her (avoid over heating). She also mentioned that even though my concerns by their definition, were not a covered defect, that I could still send in my cookware and it might be warranted. Might? And what about the other one that doesn t conduct heat properly? I give up, Vollrath is only in it to SELL product, not stand behind it.