I recently used this company's services to manage ...

I recently used this company's services to manage our employee benefits, and the experience was somewhat average. The website was user-friendly, and I appreciated the range of options available for customizing our benefit packages. However, I encountered some difficulties when trying to reach customer service for assistance. It took a while to get a response, and the lack of immediate support was frustrating. On the positive side, once I did connect with a representative, they were knowledgeable and helpful. Overall, I would say the experience was mixed, with some strong points but also areas that need improvement. I hope to see better communication and support in the future. 🤔