Julia D

Review of CWD Group, Inc., AAMC

The condo I live in used to have GFK managing it, ...

The condo I live in used to have GFK managing it, but starting today switched over to the CWD group. GFK never really cared much about problems in the condo, such as when I called them for a blown circuit breaker or a condo-wide power outage. We typically call them if we are unable to get a hold of our condo's caretakers, and we have an emergency issue. Though, my experience with them always ended with them telling me to call the caretakers (which I already told them I did) or telling me to "wait it out", without any real assistance. Today when I called for a blown circuit breaker they told me that they no longer managed our building starting today and to google the number and call the CWD group since they now managed us. They however apparently called the CWD group for me, and I got a call from Zack Page who called about my issue and said he was trying to contact the caretakers of my building himself. After attempting to get a hold of them, he finally called me back and actually came out to the building himself, with no prior knowledge of the building in order to try and flip the breaker himself. Unfortunately the door to the breakers was locked, so he was unable to personally help me. However, he persisted and called various board members until he was able to get a hold of one of the caretakers to fix the problem. I've never had someone before who cared so much and persisted until the problem was fixed. I am so glad for the change to CWD Group, since we now have a maintenance manager who truly cares about the people living in the building, and is willing to go out of their way late at night to make sure whatever problem there is gets fixed. I definitely recommend this company and I highly recommend Zack Page as a community management professional.