Kids can create their accounts without ever being ...

Kids can create their accounts without ever being prompted to enter an email address for password recovery. Who designs a membership process for premium content without requiring an email address?

I assumed that my daughter had an email associated with her account when I purchased $10 worth of "Robux" for her via iTunes .
Now she's forgotten her password and support at Roblox won't let us recover, as there's no email that could be used for verification. I sent them my iTunes app purchase history screenshot, but because it doesn't always display the exact date for individual purchases, they refuse a refund or a password reset.

I know we're in the wrong for not linking an email with the account, but my kid is only six and she was never prompted to do so. I made an assumption based on the fact that virtually EVERY online account that I've ever registered since 1995 has required a valid email address, and so I assumed that my girl had already done so.

Enjoy your $10, Roblox.