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Review of Troncalli Chrysler Jeep Dodge ...

Horrible service dept. and careless staff. I sched...

Horrible service dept. and careless staff. I scheduled a repair an entire week in advanced to ensure it would be done in a timely manner. I made the appointment for the morning & even dropped it off early. I called about 4 hours later to check on it and make sure they d be done on time since I had to pickup my child at a certain time. All of this was explained to them before I left the dealership. When j called the 1st time I was told the person handling my vehicle was at lunch & so they couldn t get me any info on the status or if it ll be ready on time. Called a 2nd time and was told they had not started and again the guy I needed to talk to was not available. I told them this is going on 6 hours of them having my vehicle now & if they aren t going to have it done by the time agreed on then I d just come get it now. He said that s probably best bc hes not gonna get to it. And furthermore made it out to be my fault, since it was a recall repair & not a paid service repair. Uh. You re joking right?
At this point they ve had my car for 7+ hours and it had not even moved. When I went to pickup my keys. I stood in the lobby waiting for that ONE guy - bc no one was able to help me except for the one guy who couldn t even help me. And all he did was grab a file & tell another person to go get my keys. Took 15 minutes just to get my keys from them and leave! Later on that night I went to lock my vehicle and none of my buttons worked. I figured it was a battery issue and swapped the battery out. Still nothing - and my alarm is going off anytime I manually lock my doors & use the key in the handle to unlock. I called to try to get help from them directly and was hung up on TWICE after explaining the situation. I m done with this dealership & will be contacting dodge directly to get a resolution and to let them know what happened here. So frustrating & a huge waste of everyone s time.