Jake Snyder

Review of MyLoanCare

Update: 10/2020

Update: 10/2020
Renewing my one star review because I have never had such a bad experience with any company in my entire life, and in this case I have absolutely no say because LoanCare buys out mortgages without needing any consent from the homeowner. Anyway, they didn't pay my insurance from my escrow and now I'm getting a collections notice from my Insurance company EVEN THOUGH I have never missed a payment. Cheers to this awful company!

EDIT:
Despite notes below by Loancare, I still cannot get any kind of response and no one has reached out to me. I've tried reaching out directly to the escrow dept ; the social media support that is replying to reviews, and just general support. Its been 2+ months, dead air.

Original Review (Nov 2019):

They bought my loan, and underestimated my escrow VASTLY on my second year. They also got the withdraw dates wrong, so they didn't factor in my entire winter tax payment at all. This made the escrow go negative, and my escrow payment went up $300 a month to pay the deficit and account for the new estimate. My mortgage, escrow included was only $687 prior to this, making for a nearly 50% increase.

I have sent 6 emails over the last month without a single response. Once via the escrow inquiry form, a couple to the social media support email, and several others to customer support. They were all worded kindly, and I was trying to be patient but this is ridiculous. I also called once about it before I fully understood all of the mistakes / factors involved in the increase, and the person who answered was incredibly rude and basically blamed me and didn't offer any kind of help, or anyone I could talk to to better understand why this happened. This has literally been the worst customer service experience I have ever had, and I didn't volunteer to work with them either, they bought my loan from the mortgage lender.