Melissa Boley

Review of Special Beginnings Birth & Wom...

I wish I could review the midwives separately from...

I wish I could review the midwives separately from the facility. They were great and I'm very sad I won't be using them for my birth. I just can't take the awful service I've received from the administrative staff any longer. They were rude from the very first phone call, sarcastically asking if I had done the tour (how was I supposed to know what their procedure was since I've never been pregnant?!?) to the refusal to fill out my paperwork so I could be put on light duty at work (I work in Law Enforcement) and telling me they would call back and never doing so. The final straw was no one calling to tell me to schedule another ultrasound (advanced radiology told me I would need one) even though someone typed in up in my chart and when I called to ask about it I spent an entire day calling back and forth to get the order so I could schedule the appointment- nine times I called and was told the order was filled out and just needed to be faxed. No one communicates with each other, every time I call I have to reiterate what's going on and one of the last times I called I was told that it's so late in the day I would have to wait until tomorrow. When I pointed out that I had been calling since 8:30 I was sarcastically told they don't open until 9.... by the end of the day I was in tears and my stress level was high (by 20 weeks I dreaded having to call SB at all) I didn't figure this was good for me or the baby- so after calling my husband we decided it was in our best interest to change providers even though I really wanted to go there.