Connor T. MACIVOR

Review of Westin Excelsior Rome

Get an Outer Room to View the Street - Importante ...

Get an Outer Room to View the Street - Importante :)
I was concerned from what I read about the language barrier when we arrived at the hotel.

Pierpaolo was our first point of contact after the cab dropped us off.

BTW - a couple of things. Make sure the cab is using the meter - you can verify by asking how much to: ________________! If they say it depends on the meter, you should be good to go.

Pierpaolo spoke great English and took care of us by offering us a discounted breakfast - which was wonderful.

Duing our time at this hotel, which was 16 Days, We encountered Chef's Emilio, Roberta, Giovanna - Excellent service and they all took time to provide for us that "extra" touch when it came to the breakfast - recommend to all!

Riccardo was extremely helpful when we had a minor issue in our room that needed remedy.

Antonio, Stephano, Deniele and Fabrizio took great care us of from the kitchen and made sure we felt at home while dining in Italy!

The bar staff were excellent and our latest contact Georgio - he was one of the top contenders for the MacIvor Travel Excellence Award!

Fantastic client service.