Previous reviews are spot on regarding customer se...

Previous reviews are spot on regarding customer service at these stores, Whitechapel in particular.The concept of customer service is completely alien to these sullen, morose, just plain lazy personnel.There are one or two exceptions but the majority, having little work to do,want to do even less.
All these libraries are way over staffed,being self service staff spend most of the day chatting,accessing social media,texting and so on.Then take it as an affront should anyone interrupt them from their daily routine of sloth.Daily you see people get short thrift and do not hide their displeasure at a simple request for help with printing or photocopying. A task which many still,particularly the elderly find daunting.
Down the road at Bethnal Green library,staff here
are very helpful and friendly, but ditto clearly overstaffed and again while away the day chatting.All this waste funded by the hard up council tax payer.All these stores could easily function with considerably less staff yet management and the Mayor are happy to waste our money.

Good luck finding a particular title at Whitechapel ,books or cds, staff just routinely shove them in the nearest spot.Over time in the cd section i have witnessed the delights of Barry Manilow in the world/folk section and Seaside Stevie in the classical!
The biggest scandal and this is FACT.Staff are not required to man reception for more than one hour,because,get this...Management deem "it to stressful."