My salesman, Javier, was tremendous. Always avail...

My salesman, Javier, was tremendous. Always available and helpful. Provided tremendous follow-through.

I was not pleased with the communication from the finance department.

I was not made aware of a significant change in my financing until signing.

Terms offered and agreed to initially changed drastically due strictly to a misunderstanding of the financing options available, by the junior financial officer assigned to assist me.

I drove from Orlando to buy my car under terms previously agreed upon, and was not made aware of the change until I sat down in the financial officer's office to sign the loan paperwork.

Very pleased with my vehicle and salesman, Javier...not at all pleased with the financing process or programs.