Bought my home with them in 2001 looking to refi t...

Bought my home with them in 2001 looking to refi the first person i spoke to lost my paperwork and said i never sent it but received and cashed my check sent in the same envelope. I send everything again they receive it been a month nothing finally get someone and they say my paperwork is not valid anymore because the person who had it is out of the office and it was lock up and they could not access it and now want me to send everything over again well nope will find another lender and I live in a coop and i am on the board and i will be listing the loan fund as not approved lender in our park .