Sophie Sabourin

Review of Surgenor Pontiac Buick

Unfortunately, this GM location is not equipped to...

Unfortunately, this GM location is not equipped to deal with emergencies. I understand that there can be a longer wait time for cars that are dropped off on an emergency basis, however, there is no reason why customers cannot be treated with compassion. I do not know a lot about cars and have never been in an accident in my life. I blew a tire on the Queensway during rush hour due to a HUGE pothole. I was not the only one affected by this pothole. It was a disaster. My car was left there overnight. I called all morning to try to find out some answers and I either was transferred to voicemail, hung up on or simply told that they had no information to provide. The reason for the panic is that my spouse is away for work, I live in the country with no access to a bus service unless I drive at least 20 min, I work downtown Ottawa and my dog was home alone. My father was kind enough to drive me around. Thankfully, my car was ready by 6 pm at their closing time, however, I will NEVER return there for services EVER again.