When my wife's 5 year visa (family member of EEA c...

When my wife's 5 year visa (family member of EEA citizen) expired we needed to apply for her Permanent Residence Card.

Foolishly we decided to fill out the forms our self and provide the supporting documentation. After 6 months of agonizing waiting we got the dreaded letter saying our application was rejected and my wife needed to make arrangements to leave the country, this sent us into panic mode and we had to scramble to get things sorted asap.

I remember calling loads of different solicitors on the phone and just getting more and more confused. The last call I made was late in the afternoon to Reiss Edwards as a friend said we might get a good and clear service there. I got connected to Mr Amar Ali who seems to be one of the head Honcho's there and he calmed me down straight away and said that he could work the situation. He said he wanted to see me in person and could find some time for me the next day and he would explain everything there instead of confusing me on the phone.

I went to the Reiss Edwards office in Holborn, Central-London and met Mr Ali who was very nice and calm. He explained a few different scenarios to me and decided the best way of going about things was to put in a fresh application with the home office. He promised that one of his team would make a list of all the documents I would need.

I have to say in the beginning the team of mr Ali seemed to change quite often and I had to speak to various different people explaining the situation a few times as people were not aware of the situation at hand. This did not fill me with confidence to start with. Till I spoke to Verusha Ishwar who was put on my case by Amar and from there on the service has been absolutely amazing. Throughout the whole process she kept her patience with me. I used to call continuously when I did not understand the reasons for some of her requests but she kept explaining things to me calmly and did not get angry when my behaviour was unkind at times. (this due all the stress for my family mounting more and more).

This weekend 13/11/15 we got the letter from home office saying my wife's Permanent residence card was granted. The weight that fell of my shoulders was enormous and we can now finally start looking forward and build our life here in the UK after nearly a year of uncertainty.

Thank you mr Amar Ali for your calmness and explaining so fast after our initial call. But most of my credit go out to Verusha Ishwar. She is a credit to your team and because of her I would definitely use your company again. I hope you see the value of her as the first 2 people I spoke to made things worse rather than better when I spoke to them. It is Verusha who made me give your company 5 stars.

Thanks again from an eternal grateful family.

Kind regards,

Samuel van Houten