Allison

Review of Chicago Trolley and Double-Dec...

Might as well be a scam. Ordered my tickets weeks ...

Might as well be a scam. Ordered my tickets weeks before my arrival date. I do everything correctly. I bring my receipt and downloaded their bus tracking app. My boyfriend and I go to one of the stops and notice a bus but the man working immediately leaves the bus/podium. We turn on the app, the bus tracker doesn't work while it is 2pm. Each podium we visited was abandoned. Must be nice to leave people in the cold and rain because your employees don't like it either. We saw multiple people looking for an employee whether it would be Navy Pier or outside the Macy's. I had to walk in the cold and rain all day Saturday and only saw the bus run 1 time an hour before closing because the app still didn't work. We paid 100 dollars for this 2 day pass and for what? NOTHING. I called Monday and left a voicemail for someone to call me back, nobody did. I can't even get my refund for this terrible service. You partially ruined my first experience in Chicago and hope this review makes you lose more customers due to your horrible service. It is better and cheaper to Uber your way through the city.

Update: Spoke to the person that e-mailed me and I did receive a refund with that e-mail.