JJ

Review of Guo Li Yee MD Ltd

Both Dr Guo and Zhang were my family doctors since...

Both Dr Guo and Zhang were my family doctors since I was a child, as well as for my whole family. I didn t enjoy the fact that information WAS shared amongst my family at the time without my consent after I was 18. I also think that I have a mother who can force information out of people. That was over 15 years ago and things have changed now. I have gone back to Dr. Guo in my 30 s and I love her. Was surprised they didn t accept new patients at the time, but when I said they were my family doc and I ve been gone for 10+ years, the doc made an exception to take me back in, which I m grateful for because Dr Guo regularly takes all of my family history into consideration. Easy-going and hears me out, and big plus to letting me do what I ask for. However, it took some getting used to with her speaking and thinking so dang fast. It makes me feel rushed. So whenever I go to her office now, I make sure I do my homework first. Cuz I hate to call back with questions or make another appointment where we do nothing but go over questions I missed. For small things, she has diagnosed well. Takes my family history into consideration so makes sure my annual blood tests always includes certain things even without me asking. For larger things, she has referred me out, which sucks cuz that s when you know something is really wrong with you...

Reception is good. Never had an issue with calling in or checking in. They give messages to my doc consistently as well as get call backs 100% of the time if I m told I would be called back even if it s 3 days later. So I never have to keep wondering if I need to call again, and again, and again.

Appointments are... honestly, not too good. I regularly have to wait 2+ weeks during non-pandemic times. That s probably understating it. Because of that, I realized how resilient a human body is in waiting out pain and suffering. It s why I use Teladoc if I just need antibiotics. For annual stuff and things serious enough to warrant face-to-face, I still rather go to her, even if I have to stay in pain for 3 weeks.

Nurses are good. Clinic is mostly Chinese staff and patients, so I think they put down your preferred language and check you in either in English or your preferred language without asking. None of the nurses has ever spoken to me in Mandarin, but will speak to me in Cantonese or English cuz that s what I know. I am always slightly amused bcs people outside this clinic always assume I understand Mandarin instead. MOST of the nurses are polite. I have only had one nurse that was stoic as heck. My spouse and I still joke about her because she always startles us with her hard, cold stares and monotoned answers. All of them do well in thoroughly documenting my ailments to the doc. Poked me fine for flu shots. I have nothing to complain about here.