My unresponded to feedback. Falsely advertised, ba...

My unresponded to feedback. Falsely advertised, badly taught course. A waste of money.

Hi

I wanted to lodge a complaint for the course I completed yesterday.

The course structure was quite different to what I expected and was advertised in the attached syllabus. I was looking for a short management course that would ready me for a management position, and chose LSBF as a reputable college which would provide an academically focussed course. This was reinforced by the syllabus which structures the course as below. A key missing aspect is assessment, feedback and independent study, and the resources to do this. There was no coursework and no access to learning resources on the online platform. This is something that I think would be important to reinforce learning outcomes.

The academic rigour of the course was also missing on the course as I felt that the core theories were glossed over and represented on a single slide which was briefly mentioned in almost all cases. One might say that the two day course time limited the depth we could go in. I agree with this, but I have attended professional education courses in the past with a bigger scope where much more content was covered in less time. A lot of time was spent generally discussing management related and psychological issues, but not much time in the meat and potatoes of management theory, its implications and recommendations. We also spent a long time on exercises which had very little actual value to the study of management, but were more like games to pass the time, or were more similar to team building exercises.

Case studies were provided, but only to be read as homework between the two days. I found these useful, and felt they really would have improved the course if they had been implemented into the classroom study part of the course. Only one of the case studies was mentioned in the course as we spent a small amount of time discussing the questions. Applying the theory to real life situations would have helped to increase the effectiveness of the course, and I would expect most of the learning to be case study based with a business school like LSBF.

In terms of content, the course content outline points to management environment, organisation culture and the nature of managerial work; but these were missing from the course. A key takeaway I wanted was managerial work activities with some detail into how to approach each of these activities. I don t feel we went further than discussing managerial traits. Failing to cover these has made me feel ill prepared for my prospective role.

In light of the course cost, I also expected to be provided with materials which significantly cover the course learning outcomes. The main material provided was a print of the presentation slides, and I did not receive a copy of these. There was one copy too little and this was not rectified. Irrespective, I felt this was another failing of the course. I have also checked the online learning platform for additional content but there was no content uploaded.

Overall I was left quite disappointed with the course and don t feel I got value for money or that the learning outcomes were met to a significant degree. Notably, the course lacked tangible content and if the course is to be judged by the reading material pointed to, then it failed to deliver. My notes for the course were around one side of A4 for the main theory covered and I really believe this could have been covered in an hour or two. The assessment was also missing from the course and is clearly noted on the course structure. I don t feel I would have been well prepared for an assessment without a lot of additional private study.

Through all these points, I feel that the academic focus of this course was lacking and I did not take away as much as I could have by a large margin. I expected more from LSBF from the way the course was marketed beforehand and the price of the course. To be honest, I do not believe I received what I paid for.