Vinicius Freitas

Review of Paschoalotto Serviços Financei...

My assessment is as a former employee and who left...

My assessment is as a former employee and who left recently, that is, you know currently runs the company.

The company simply just thinks about winning, nothing more.
There are internal schemes that circumvent the system provided by the bank to ensure the required amount of available servers.
That's why the customer comes in and gets no answer, why you get a call and it gets mute, obviously there's no one on the other end of the line! It's just to have numbers and show it to the bank!
There is even training of a certain quality, however, as hiring is always large-scale, they cannot adhere to an efficient method because employee turnover is huge. Every day someone comes in, every day someone goes out. We know that to have a quality of care it takes time, routine, etc., factors that do not exist in this company.
Basically, the attendant kills himself to achieve the goals imposed by the supervisors.
The phone just keeps ringing, the person can't go to the bathroom in peace, the bank sends messages to defaulting customers, do you think the guy who shouldn't call happy there? Of course not.
This all generates stress, tires the attendant's mind, which is why the service is so bad, after all the person who is there is a human.
The company asks for humanized care but does not care about the human being it is serving.
Look, it's hard! As the city has little job opportunity, people are left with no choice.
In short, it is a company that would not recommend to anyone, not to work, much less to the banks that hire.