Met with Tim about a year or so ago, he was great!...

Met with Tim about a year or so ago, he was great! Explained my situation and was given a flat rate price quote. Called back today to proceed and make sure price still stands. Receptionist was EXTREMELY rude and kept cutting me off to the point I couldn't even answer her. Told her I was trying to explain myself if she would stop being rude. She proceeded to cut me off and tell me call after 3 or Monday. Would LOVE to work with Tim, but not if I have to deal with that.