Love Jones

Review of Banks & Associates

ABSOLUTELY TERRIBLE! I don t recommend this law fi...

ABSOLUTELY TERRIBLE! I don t recommend this law firm to anyone. I had appointment scheduled and I reached out to the receptionist to confirm my own appointment that day. The meeting was scheduled for a phone consultation. I asked the receptionist before I paid the money for the consultation will the office be able to do a payment arrangement. Receptionist shared with me that most attorneys in office are able to take pay arrangements, that I should be fine.

When it was time for my meeting. I was on hold for over 30 minutes. The call kept returning back to the receptionist and she kept putting back me on hold. Once the attorney came to the phone LATE. She didn t know anything about my case she thought it was a divorce case. I had to correct her multiple times throughout the phone conversation. I noticed she was not prepared for my consultation at all. I continue to be Very patient throughout the phone conversation. I assumed she was having a long day. Me and the attorney was not on the phone no more than 20 minutes. In conclusion, I asked the attorney if she could take my case she said yes. I also was honest and told her that I would need to make pay arrangements. She said okay and will transferred me to the billing department. I than spoke with the billing representative and asked if I can set up the payment arrangement and have everything paid before a set day. I told her I would be able to start the payment the following week. However, she responded back saying that she would not be able to do any pay arrangement and that maybe I should reach out to a family member to loan me money. That is very unprofessional!!!!!! That s completely disgusting. I am appalled by their actions at this law firm.This was a confirmation that they are not concern about the clients but all about putting money in their pockets. This is absolutely mind blowing and I do not recommend this law firm at all. The attorney got paid from the consultation fee to do absolutely nothing for my case!!!!!!!!!