Seth Triplett

Review of Lake Norman Chrysler Jeep Dodg...

If it were not for their sales staff, I would give...

If it were not for their sales staff, I would give the dealership a 1 star rating. The service staff at Lake Norman Jeep are abysmal at best. I bought new tires last year from them and the promotion clearly stated they would be inflated with nitrogen, which was great. When my Jeep was ready, no green caps where on the stems so I asked and was assured they had inflated them with nitrogen and there was nothing to worry about. My bad for believing them. The first cold weather after the tires were installed and the tire pressure went down almost 8 psi and when I informed them of this, they claimed it was normal. Hate to tell them, that s not the case with nitrogen! It s much more stable than compressed air which is what makes it more efficient for airing up the tires so you don t have to worry about wild fluctuations in pressure. They ve yet to offer to remedy the mistake on their part. Not only that, I ve had on at least 4 different occasions the service staff recommend a pricey service that needs immediate attention...that I had just taken care of the service before or only a few services prior. The typical response from them is either oh, I see that now, sorry or I went and checked and you are correct, we have a new service tech that wasn t quite sure about the situation . Long story short, they have amazing sales staff, but I would highly recommend you get your vehicle serviced elsewhere!

*Update*

Service team tried to tell me that I couldn t get my oil change done until January 2019 due to the number of oil changes I ve had done. My extended Portfolio Warranty through them was for every 5,000 miles which I made sure to adhere to. When I complained the woman on the phone said there was nothing she could do, so I told her I d never do businsss with them again and she said OK and hung up on me. I emailed my sales guy and asked him to pass along my displeasure to the management and he never responded to my email. Too bad I can t give them 0 stars on here.