Vaibhav Bagaria

Review of Fontana Hotel Bali

Rooms are a little smaller than other hotels of si...

Rooms are a little smaller than other hotels of similar star rating. Rooms have central A.C. with a digital thermostat that is manually controlled (no remote). In some rooms the thermostat is away from the bed. Rooms have multi-pin sockets to accommodate different types of adapters from different countries. My room's washroom was only OK. There was no hot water option in the wash basin though there was in the bathing area. The commode has both tissue papers and a commode shower next to it but the water pressure in the commode shower varies during the day, sometimes being too strong to use. Basic Toiletries are given by the hotel but they are not of very good quality. There shower mixer system has a pin/switch to alternate the water flow between the hand shower and the overhead shower but it didn't work properly and I couldn't use the overhead shower because the hand shower never shut-off. There are no mats or carpets in the standard and superior rooms. Service is also a little lacking. We had asked for wake up calls twice, but they never came. The housekeeping department cleaned our room while we were out even though we never asked them to. Our luggage were unlocked at the time, although we didn't leave any valuables being and the nothing was taken. We had complained about the A. C. Fan not working properly on the first day and the reception (front desk) said they would send an engineer to look into it but no one ever came. The TV has limited channels. The "front desk" and "housekeeping" buttons on the phone give a false ring and we have to dial 0 or 1 to reach them but we weren't made aware of this unless I went to the front desk myself to complain that no one was picking up the phone.