I had an average experience with ING U.S. Their we...

I had an average experience with ING U.S. Their website ing.us is easy to navigate, but their customer service could be improved. I had to wait on hold for a long time before I could speak to a representative. The information provided on their website was useful, but I had some trouble finding specific details about their products. Overall, ING U.S. is okay, but there is room for improvement.