I have always had a congenial relationship with th...

I have always had a congenial relationship with the Customer Service Department. Mrs Robbie Dean, Mrs Loretta Lee and Mrs. Monica Cole Peirce have over the last 30+ years have always treated my concerns as if they were their own. Unfortunately two of them have retired, leaving Mrs Loretta Lee and whenever I have an opportunity to speak with her she still has the same persona from the first time I had a ECUA concern.
However, In 2017 I was assisting a friend (who lived in another state) in getting some repairs to her rental home and we needed to turn the water on for the contractor. Initially we were told it would be $38 per month. After three months and the contractor was through with repairs we received a bill for $207. That was paid, the next month we were billed $570. That was paid (really as an oversight). The next month we were billed $700+ and that's when I contacted ECUA Boardmember and was told to contact the customer service manager Mr. Brand upon his review he stated that we needed to pay the bill and they would have someone come out and look at the meter when that happened after I told him I had taken a picture four months prior and the meter had not moved but we are being charged! We were advised that we should pay the bill of $1200 and then they would look at the meter and have it re-calibrate I only asked him to handle this situation as if it was there there was no pool at the residence not any leaking faucets that has been over a year ago and we have not gotten the problem corrected. In hindsight I believe I should ve contacted Miss Loretta Lynn and she would ve taking care of me.