Kristy Powell

Review of Lake Norman Chrysler Jeep Dodg...

I bought a "Certified Pre-Owned" 2016 Jeep Cheroke...

I bought a "Certified Pre-Owned" 2016 Jeep Cherokee on 6/29.
On 7/2 when I tried to leave my home, the parking brake would not release. I received error messages saying "Stop/Start Not Available" and "Service Parking Brake". I was unable to move the car for several hours.
We brought it to the service dept Friday 7/3, who checked for codes and found nothing wrong.
It happened again that weekend with my husband, and we were not able to move the vehicle for several hours.
We brought it back again that Monday and they kept it for a few days. Called me to come pick it up, and said they couldn't find anything wrong with it, but they checked the brake system and made sure the battery was fully charged.
The error message came on AGAIN AS I LEFT THE PARKING LOT. Turned around and gave it back. I believe that was 7/9.
This time the service dept had it for ~ a week. I was told they replaced a brake module, and everything should be fine now when I came to pick it up.
Last week (7/22), 2 days after picking the car up and being told it was fixed, I got the same error message. I called and spoke to Brandon (service manager) and he told me to bring it back in. I have an appointment for Friday.

This is the 4th time in the month I've had the vehicle that I've had to bring this thing back to the dealership. This is beyond frustrating.

I have called the finance manager several times and left voicemails, but not received a response. I am approaching the end of the "30 Day Worry Free Guarantee" - and I am definitely worried. I have a car payment coming up for a vehicle I've barely been able to use and don't have any confidence it won't leave me stranded somewhere.

I have wasted a substantial amount of time and effort on something that was supposed to be "Certified".
Overall, this has been an extremely frustrating and disappointing experience.