So do they all think they can just be rude asses o...

So do they all think they can just be rude asses over the phone because they work for the government or what? Called to get help with something for my grandma. Lady answered the phone, was incredibly rude, didn't let me finish my explanation before she just transferred me to some random place, that wasn't the right place. A man answers the phone, and it's the aging department, which if the lady had listened to my explanation she would of known I didn't need that department! So than the guy gets incredible rude when he finds out I was transferred wrongly, turns around and blames me, gives me the wrong telephone number for the department I did need, and said, and I quote, "do you not have Google on your phone to find numbers?" " and if you do, can you not work it?!" I would get fired for this kind of behavior.....