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etienne duhamel

3 years ago

Very disappointed with my experience with this com...

Very disappointed with my experience with this company ... We are expert skiers who have been paired with a beginner group. Our day comes down to waiting: just 2500 m of altitude in one day. The others in the group were losing their skis and were slow. We had skied low slopes all day. When we addressed the problem to our guide, he did not seem very busy with the situation. Obviously, the guide seems a lot more concerned about the rest of the group since he seems good friend with the guide that accompanies the same group. When we addressed the problem to the customer service, they told us that they had nothing available and that we had to pay for a private group. The guide admitted that he had no choice but to match us as everything is reserved. In summary, avoid this company if you are good skiers since they do not take into account the level of people. They simply want to maximize profit to the detriment of the customer. Try another like CMH or eagle pass Hoping that our next days are more enjoyable

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