I like the product but not the customer service. I...

I like the product but not the customer service. I recently contacted the company about a broken lid on one of their airpots that we use at our coffee shop and I was told that everything had to go through the supply company that we got it through. I get the feeling they don't stand behind their product and were giving me the run around. In the future I will look for a different company to supply the equipment at our coffee shop.