Michael Reilly

Review of Mercedes Benz of Fort Washingt...

This is the first negative review I have written a...

This is the first negative review I have written as I usually just don t go back to poor service providers. Don t buy anything from this dealer. Purchased a used Jeep Wrangler from Frank Daulerio the used car manager in mid June. Was promised an extra key and still have not received it 4 mos later. Always had an excuse that they are waiting for the original owner to mail it. It s simple to me, if you promise something, make it happen! Driving the Jeep home the check engine light came on, no big deal it s a used car something will go wrong. Called when I got home they said bring it in as they knew I was driving and leaving the Jeep in Maine. They looked at it claimed it was a stored code in computer. Light was off of course until I get to Maine. Had car brought to Jeep dealer needed some work they called Fort Washington and left messages and of course no return call. I paid for repair, light came back on and needed more work to fix the same type of issue and they called again and left messages for Frank, of course no return calls. I had texted the sales rep he said he d talk with Frank. As of Monday October 8th I had emailed Frank giving them all info and cost and said please respond by yesterday as I ve waited months. Of course not even a courtesy call. 1600 dollars later I am forced to contact AG office to get some course of action. Sad thing is Fort Washington would have had to fix this if I was local and they were aware the vehicle was going north and said if anything happens we will work something out. Stay away from this dealer they are glad to make the sale but after that you will be forgotten really quick. It s embarrassing that someone with a manager title has zero customer service skills. Do yourself a favor and stay away. I purchase a decent amount of vehicles and would never use this dealer for anything. Feel bad for the people they employee as this is no way to treat customers.

Update: been waiting weeks and still no phone call from their customer service manager and or COO of company as communicated. Moving on to the State Attorney Office. Go buy a car from a dealer who has customer service and stands by their warranties and vehicles. Stay away from FORT WASHINGTON MERCEDES.

As of November 1st, still no contact from this dealer as they committed. Look at the poor follow through and decide for yourself if you want this for your transaction. Filed a BBB complaint as I got nowhere! Stay away from this dealer. Incompetent in the ability to do the simplest customer service items. Embarrassing