G. Qayyum

Review of Westin Excelsior Rome

Grand building and impressive lobby area but dated...

Grand building and impressive lobby area but dated and well worn interior. Rooms are a throw back to the 80s and bathrooms are in need of being replaced. Inside was more like a 3 star than 5 star. Not having an ironing board is a tell tale sign the hotel is not keeping up with the ages. Disappointed with room service too. Called for night menu and it seemed not much was available. Service was passive. Never got a smile anywhere. If this was a 3 or 4 star it would have got a 5 4 rating but gets 3 because it is supposed to be 5 star with 5 star prices and so expectations go up.