Royal Treatment!

Royal Treatment!
Long time Toyota customer, 1st time at this location. When I pulled in, I was unsure what to do or where to go n before I can read the signs a young man "Chris" waved me over, greeted me and gave me instructions and guided me to "Ruben" service consultant where he took the time to explain process and warn me of the long wait. I chose to stay and wait. Where there is a full service cafe and 2 massage chairs. 1/2 hr earlier than expected my car was ready. Ruben promptly check me out and while I waited for the car. I received a warm friendly farewell from another young man "Kevin" that had taken "Chris" spot. Minor incident not worth mentioning but when I called to tell them, the care, n the apologies, felt so sincere over the phone I decided it was enough compensation not to accept anything else they offered. And besides it didn't cost me anything to correct. Great Job guys!!!