Billy Lindsey Review of Chilis Bar and Grill
So the food and prices were good as always, and th...
So the food and prices were good as always, and the hostess, and servers were polite for the most part. That said, here are some things I feel need to be addressed.
On the 2 for $25 meal, the chips and salsa should NEVER come out without the guacamole. Not only did they not come out together, but the guacamole took an additional 15 mins to finally get there. Not acceptable in my opinion.
Also when asked about a soda refill, I was asked by 2 servers. When the second one finally brought it, I filled her in on the fact that another girl had asked earlier as well so I was just giving this one the heads up as to not bring out 2 of them, to which she then rolled her eyes at me and said, "and you said yes to her?" very rudely. Again not a good way to address your customer.
Finally, I was put off once again when the server brought my check rather soon, and I still hadn't received my cookie and ice cream dessert. Thing is I dont think it's a good practice bringing the check until EVERYTHING has been served because it just feels like you're pushing us out quickly so you can resell the table more before closing. Even if that's the goal, don't let your customer feel that way. I pointed this out to the hostess that came by and nicely explained that to her, and instead of seeing my point, she made excuses that the cookie takes a long time to heat up. I tried to re-explain my point to her, yet she repeated the same excuse, when she could've simply said, "I see your point sir.... our apologies. How can we make this better for you?"
I can honestly say I wasn't rude to any of the workers there. I know they work hard and it's a busy place, but I just didnt get the sense they were paying attention to their customer. These are valid criticisms, and I hope the management team takes the time to pointing these scenarios out as most of this is just common sense.
That's my 2 cents.
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