On a scale of 1 to 10 - my recent experience is an...

On a scale of 1 to 10 - my recent experience is an ELEVEN ! I luv the 2014 vintage of Cabernet (Sonoma) and had slight issue w/ a couple of bottles. Mr. RUSSELL CRAIGIE, Chateau St. Jean's Hospitality Mgr. stepped up to the plate and provided the utmost in Customer Service. WOW ! This type of service is Hard to find in 2019 - and I am beyond impressed. Should any visit, purchase, etc. @ Chateau St. Jean Winery need some assistance - please reach out to this gentleman before a negative post. I'm sure you'll be most pleased - as I am. Blessings:)