Terrible experience with our zoo membership and th...

Terrible experience with our zoo membership and the staff! We were looking at going to the Cincinnati Zoo on Saturday of Fathers Day weekend as we had some guests coming over with children. Looked at their website, which says that we have to book a time for the visit. As an essential worker, I completely understand this. Everything is crazy right now with COVID. The time slot we wanted had 89 slots available, and the total cost would have been something around 160$ for everyone. After some discussion, we decided it may be more cost effective to buy a membership, as we have young children and could see ourselves coming often. After paying 280$ for the membership we were able to get to the reservation portal for members(you couldn't see it without a member ID number) to find that there were no times available for members on that day. When I called to determine our options, the woman was VERY rude. She offered a refund after telling me that the spots available were for PAYING members. After speaking with the head of membership services I was finally granted my refund, even though she made sure to tell me that memberships are non-refundable. We were so excited to visit the zoo, but this experience has really killed that for us. We will not be going back. Please be careful before spending your money here.