Drivers be aware make sure your bills if your bill...

Drivers be aware make sure your bills if your bills say prepaid don't pay the lumper I usually check but this time I didn't so they the lumper fee was $210.00 so I paid with my debit card so now I'm getting a hard time from them on sale refund it has been a month now every time I call fhi headquarters and talk to Karen she says the check has been mailed out its been a month still no check