Judianne Meadow

Review of Columbus Water Works - Departm...

This is for Mr. Phil McKracken: They bill accordi...

This is for Mr. Phil McKracken: They bill according to the address, not the customer, which is a form of attempted extortion. When we moved to Columbus, we rented a home for a year before purchasing the home in which we live currently. The couple who owned the house we rented turned out to be slum lords. The owned a crappy apartment building in another part of town. They had not paid the bill for the house in which we were living, and they were also in arrears on the bill for the apartment building, so our first bill was for over $1,000. I contested it, of course, and gave the water company the names and address of the owners of our house. The bill was then sent to these people, minus what we owed for the month.
I have another issue with them, though. Try calling them during the day and 9 times out of 10 you will get the answering service. You can leave a message, but it will probably never be addressed. You keep calling back throughout the day, and you will encounter the same issue, over and over again. Don't bother calling after 4:00 PM, though. Despite the fact that their employees are supposed to answer the phones until 5:00 PM, they do not answer them after 4:00 PM.
Note to supervisors: Pay close attention to your employees during the day. Company phone lines should be used for business and emergencies only. Chit Chat with friends and relatives on these lines should be a punishable offense. Smoke breaks cost a company loads of money. One heavy smoker on my staff was well on her way to costing our company $8,640/year at her rate of stolen time for unauthorized breaks. Do not allow any type of cigarettes on your premises . Check the settings on your employees' phones. You would not believe how many will engage the privacy setting during the day, in order to keep from having to answer phone calls. Also, check your rime cards, and check to see what time the phones were put on service in the evening ... or the afternoon, in this case. Answering services are expensive. Most even charge for hang up calls and wrong number calls. If they're on for too long a period of time, they can literally bankrupt a company If your company is dealing with out of control employees, which I suspect it is after reading these reviews, no wonder you have to have such overpriced services