I brought my Rolex to Request a quote for a repair...

I brought my Rolex to Request a quote for a repair, the clerk after informing me the cost of about 15-20 takes it to the technician to have it viewed after five minutes, he brings it back to me telling me that it has been repaired but the cost is 30. . It seemed correct to at least ask me first if he could proceed with the repair even if the amount is low, the cost has in any case doubled.
Furthermore, after asking me where the watch was purchased, I am informed that according to the clerk the strap is not original, which is by no means true, I know perfectly well the origin of the watch.
Not serious.