I had a bad experience in the zoo, it started rain...

I had a bad experience in the zoo, it started raining without getting so they continued to sell tickets, 10 minutes after entering the park closed for an incident, they did not have the courtesy to return the money or to give us tickets for another day , in summary I did not notice anything I did not enjoy anything and I lost my money and that did not seem good either for me or the other people who also paid to enter and left at the same time.