Jennifer Aponte

Review of The Pool at Harrah's Resort At...

What a waste of time, don t go there. Avoid the BS...

What a waste of time, don t go there. Avoid the BS, no one seems to know what s going on here or policy and procedures. As a manager myself for a 14.5 million store. What I encountered was the most disturbing lack of customer service I have ever seen. On Wednesday night I arrived, waited on line, got to the front explained I was looking to do bottle service. The lady at the front took my credit card and drivers license to start the process. As we walked in to the venue the bouncer stopped my friend and said he could not get in because of his shorts. Ok for me that would not have been a problem, but things took a turn for the worst when you can clearly see people had the same shorts on as him. But the most disturbing part was they were going to charge me 200 dollars for canceling. So the front where we had to pay to get in, no one said anything about his shorts. Than another lady who works there takes my credit card to start the bottle service and she doesn t say anything about his shorts. But as soon as we enter and are headed to the VIP section we now get told his shorts are no good. But the audacity to tell me you are going to still charge me for 200 dollars for a cancellation. When in reality the team of people who worked there messed up. Why wasn t I told about the shorts when we first got there. It s shamwful and disgusting. If I had not made a scene about it, they would have charged me 200 dollars(FOR WHAT!). Because there team told me after the fact about his clothing? Be careful, it seems they were out for money and was trying everyway way to get it. That is not the way to run a business and this should be brought up to someone who should really look into it and I will find away. I will never go to this place ever again and I will make sure to tell my friends and I will post it on all social media as well.