Reservations center very bad, she asked my visa ca...

Reservations center very bad, she asked my visa card information to grantee my reservation, then they ask me to make bank transfer with full amount for a night 3200sr, after 3 days some one make operation on my visa card with 21000SR fro Zurich, Switzerland, this is theft. also no towel or tissues in the room, room service need improvement.
The reception desk is bad, they took my credit card information and then requested a bank transfer and after three days 21,000 riyals were stolen from an office in Switzerland as well as room service needs improvement there were no bath towels or cleaning wipes