Great Class- BEWARE LOUSY CUSTOMER SERVICE AND PAC...

Great Class- BEWARE LOUSY CUSTOMER SERVICE AND PACKAGE RIP OFFS

I took a class at Body & Pole, which I loved. What they don't tell you is that if you were a dancer years ago, or have weak ankles you are at risk for injury AFTER taking the class. Thus what happened to me. Two hours after taking the class I sprained my ankle simply walking down the street. Which sucked because I LOVED the class and when upsold the 3 pack for nearly $100 I took it right on the spot. Needless to say I could not use it due to my booted ankle so I emailed customer service who asked for a doctors note and I sent it in from my podiatrist. They extended my package for 2 weeks. Turned out the ankle did not heal all the way for 8 months. Not their fault....but what WAS their fault is the fact that I emailed to tell them it was not healed and to let them know that I needed an extension on the 3 class deal. No reply.

Fast forward to this week. I received a promo email from them and replied about the instance and how they certainly took my money for the 3 class package but never replied. I was told though my ankle is now healed to get a doctors note. Something they saw a doctors note for the 1st time, its not stealing- I PAID FOR THIS...NO DISCOUNT., They want me to revisit a podiatrist which costs $150 to get a note that says I was not able to dance on the ankle..... Right No. When I told them that it doesnt cost them anything to make a one time concession and its not like they did not see the original note I was told that if I purchased ANOTHER package then they would give me the first one back. ARE YOU KIDDING ME? I paid for the first one. Total rip off. This place is not worth the trouble. HORRIBLE Customer Service.