K J Lyne

Review of Bristol Energy

Very poor transfer experience. I would strongly re...

Very poor transfer experience. I would strongly recommend passing on this supplier. I requested gas and electricity transfer. The electricity transfer happened successfully. They failed to request a gas transfer, with no communication to me. I complained and they said they would arrange the transfer, but could not honour the original transfer rate for gas. After some haggling we agreed a single payment to cover the estimated loss to me of higher than expected gas costs over the first year. I now find that they went ahead and issued a transfer request to my original supplier, but then withdrew it! I am now on the phone trying to contact them. This is the second attempt to speak to someone this morning. The first time they cut me off after I had waited on the phone to 'speak to one of our advisers' who is 'busy helping other customers'.
There have been many complaints about Bristol Energy and various attempts by them to improve.....clearly they are unable to improve. Pass them by!!