Peter Clark

Review of Shangri-La Hotels and Resorts,...

It was my 70th birthday so a special occasion whic...

It was my 70th birthday so a special occasion which I highlighted when making the booking. No recognition of this was made from the time I entered the hotel until I left.
I wanted a boat shuttle to The Mandarin Oriental hotel and checked with guest relations at 645pm. after some time on the phone, I asked how long it would take, and they asked, "oh you need it right now ?" No language barrier as my Thai wife had made the request. After 5 minutes we were told to go down to the jetty. At the jetty we were told there was no boat until 730pm - our appointment was at 7pm. So we had to join the taxi queue and subsequently arrived for out appointment 15 minutes late.